Can I make an Exchange?Updated a month ago
We are able to process a size exchange within 45 days of the purchase for a different size of the purchased item for most items, based on availability at the time of processing at our warehouse. The item being returned must be unworn and clean. Please Note: Items purchased in a "Pack" or "Set" need to be returned/exchanged in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, Pro Bino Harness Field Ready SET).
Shipping is always free for exchanges.
If you need to exchange your item(s) for a different size, you can start your exchange by heading to our online Returns Portal here and following the steps prompted to select which items you would like to exchange and the new size you need. You will need your order number to initiate a size exchange.
If you would like to exchange for a different color or product, first follow the steps in the Returns Portal to initiate the return and refund of your item. Next, we would be happy to help you place a new order via phone or email and provide you with free standard shipping on your repurchase order (US only). You will be charged for the new product when it ships. Once we receive your returned product, we will process your refund generally within 5-7 business days*.
If you need more detailed instructions, click here and click on the “Making an Exchange” box.
Generally within 5-7 business days* of receiving your return, we will mail you out the new size you indicated when initiating your exchange provided the item is in stock. You will receive an email confirmation once the new order is placed.
*Please Note: During peak times such as sales and holidays, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.*
Note: Should the item not be available at the time we process your exchange, you will be refunded for the returned item to the original form of payment.
APO addresses and international orders are not eligible for an exchange at this time. We apologize for any inconvenience. You can still return the item for a refund.