Can I return or exchange an item that was gifted to me?Updated a month ago

Yes. You can return your gifted item for a refund to a KUIU store credit or exchange it for a different size in the same item as long as the item falls under our Return Policy. 

To start your gift return or size exchange, visit our Returns Portal here and click on the “Start a gift return/exchange” option. You will need the order number and the shipping zip code the original order was shipped to. You can then select the items you wish to return or exchange, and the new size needed. Continue to follow the steps prompted for each item you wish to return or exchange.

If you do not have the order number or shipping zip code, please contact customer service at 1-800-648-9717 or at [email protected] with the purchaser information and the item(s) you wish to return so we can help look up the order number.

Returns initiated as a gift will receive a refund to a KUIU store credit unless you chose to do a size exchange. Once the return is processed, typically within 5-7 business days*, the KUIU gift certificate will be emailed to the email address entered when initiating the return. If you chose to exchange, the new item will be mailed to you at the address inputted when initiating the return provided the chosen item is in stock at the time the exchange is processed. Should the item not be available at the time we process your exchange, you will be refunded for the returned item to a KUIU store credit. 

*Please Note: During peak times such as sales and holidays, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.*

*If you placed your order through our global partners, eShopWorld, at this time, we are only able to issue a refund to the original form of payment on the order. If you wish to return an item that was gifted to you, the refund will go back to the original purchaser. You can start your return by going to our eShopWorld Returns Portal. You will need the order number and the purchaser’s email address it was placed under.