How do I make a return/exchange?Updated a month ago
We are able to accept returns within 45 days of your original purchase date for a refund or size exchange* if the item is unworn and clean with original tags. All outlet sales, gift cards and e-gift cards are final and not eligible for return, exchange, or credit.
IMPORTANT NOTE:
Items purchased in a "Pack" or "Set" need to be returned in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, Pro Bino Harness Field Ready SET).
Please note: We can only process exchanges for the same product in a different size. We cannot process exchanges for the same product in a different color, or for an entirely different product.
You can start your return or size exchange by heading to our online Returns Portal here and following the steps prompted to select which items you would like to return or exchange for a different size. You will need your order number to initiate a return or size exchange.
*Size Exchanges can only be done on US orders at this time. Some items are ineligible for exchange.
If you would like a different color or product, we are happy to help you place a new order via phone or email and provide you with free standard shipping on your repurchase order (US only). You will be charged for the new product when it ships. Once we receive your returned product, we will process your refund generally within 5-7 business days*.
*Please Note: During peak times such as sales and holidays, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.*
For more detailed instructions, click here and select what you would like to do.
Please note APO addresses and international orders are unable to be processed through this portal. See below for how to make a return.
International and APO Addresses:
For any returns from APO or international addresses, not managed by eShopWorld, please send your return to the following address and include a copy of your packing slip or order confirmation in the package:
Attn: KUIU Returns
2050 Cessna Drive
Vacaville, CA 95688
For purchases made through our global partners, eShopWorld, see article, “How to make a return – eShopWorld orders” or click here and click on eShopWorld Returns.