I did not receive an email with the return label and packing slip after initiating my return?Updated 2 years ago

If you initiated your return/exchange through our returns portal and did not receive an email with the return shipping label, (if you chose UPS), and packing slip, please start by checking your spam or junk folder.  

If you still have not received it, please give customer service a call at 1-800-648-9717 or email us at [email protected] with the order number and we can help you out.

If you received an email that only has a return packing slip and not a return shipping label, this is likely because you selected the option “ship it on your own”, indicating you would be using your own shipping method rather than the prepaid UPS return label option. If you do not want to ship it using your own method, you can cancel the return by going to the Returns Portal and entering your order number as you did when initiating the return/exchange. Then click on "Cancel this Return/Exchange" shown in between the order number and the items. You can then start the return/exchange again, choosing the UPS shipping option. You will get a new email with the return label and a new packing slip. Please note, $7.50 will be deducted from your return when choosing the UPS label option, unless you are doing a size exchange. This fee will be waived for size exchanges.