You may return or exchange your unworn and clean item(s) within 45 days of the purchase date for a refund or size exchange*. Returns/exchanges containing pet hair, stains, or odors cannot be accepted. KUIU Outlet items, Gift Cards, and E-Gift Cards a
Once your return is delivered to our warehouse, it is generally processed within 5-7 business days (M-F)* from the day we receive your package. We will then refund you to the chosen payment method if a refund is requested or send you out the new size
Orders typically ship in 1 Business day (not including weekends or U.S. Holidays) from the day they are placed (applies to standard shipping only). During sale events, it can take up to 5 business days to ship out. Express shipping will be shipped th
Like many other companies, we are experiencing issues that do not provide a definite restock date. We highly recommend signing up to be notified when the product you are looking for is restocked. You can do this by selecting the color and size of the
We are only able to cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the "EDIT ORDER" button on your order confirmation page. If you already closed this page, please call u
KUIU uses a complex global supply chain that is constantly evolving. Design and development take place in the USA while material and manufacturing partners are located globally. Apparel fabrics are primarily sourced from Japan, with cut and sew takin
To avoid a 40-50% retail markup, KUIU has decided to sell products exclusively online at KUIU.com and through our showroom at headquarters in Dixon, CA, and Dallas, TX. This direct-to-customer approach opened the door for the use of extremely high-qu