How to make a return – ESW and Global-e OrdersUpdated 18 minutes ago

For all orders placed On or After August 18th 2026 

For any International Returns managed by Global-e, please visit our GlobalE Return Portal to initiate your return.

If you placed your Order On or After August 18th 2026 then please follow the instructions below

1. Start your return by going to the GlobalE Return Portal. Enter your order number (excluding the -1) and email address.
2. Select the exact items you would like to return and the reason from the list.
3. Submit Your Return
4. Follow the Steps on the success screen to Print your packing slip. You will be provided with an address label to return the product directly back to our KUIU distribution center. The address label and packing slip will contain instructions on how to return your package. KUIU uses DHL for label creation.
5. Package up your return (if possible, use the original packaging), and be sure to include the return packing slip so we can identify your package. Please make sure the return packing slip is for the exact items you are returning. If you are returning more items than on the return packing slip, another return will need to be initiated and that return packing slip will need to be included as well. Attach the address label to the outside of your package.
6. Ship your return using DHL if you are using our provided return label to the address provided on the address label. We recommend keeping the tracking number for your records. 

Once your return is received by Global-E, you will be issued a refund to your original form of payment for the merchandise total excluding any duties, taxes and shipping fees. Refunds are generally processed within 5 to 7 business days** from the day your package is received.

**Please Note: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.

*By using this tool, you consent to our privacy policy (http://www.kuiu.com/pages/privacy-policy ) and acknowledge that your data will be shared with third-party service providers to operate and improve this tool.

For all orders placed prior to August 18th 2026 

For any returns managed by ESW, please visit our ESW online returns portal. You will need your order number that was provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.  

1. Sign In to the ESW Returns Portal by using your order number and email address.
2. Select the items you would like to return and the reason from the drop-down box.
3. Print your packing slip. You will be provided with an address label to return the product directly back to the region return center. Please note, the address on the label is an ESW facility that we partner with and is different depending on the region. The label will contain instructions on how to return your package.
4. Package up your return (if possible, use the original packaging) and be sure to include the return packing slip so we can identify your package. Please make sure the return packing slip is for the exact items you are returning. If you are returning more items than on the return packing slip, another return will need to be initiated and that return packing slip will need to be included as well. Attach the address label to the outside of your package.
5. Ship your return using the carrier of your choice to the address provided on the address label. We recommend keeping the tracking number for your records.
   
   

Once your return is received by ESW, you will be issued a refund to your original form of payment for the merchandise total excluding any duties, taxes and shipping fees. Refunds are generally processed up to 5-7 business days* from the day your package is received. 

*Please Note: During peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days.*