KUIU

We are only able to cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the "EDIT ORDER" button on your order confirmation page. If you already closed this page, please call us at 800-648-9717 during business hours to assist you further. 
 
Customer Service Hours: Mon - Fri between 7:30 am to 4:00 pm PT.

Please note, at this time we only have the option to do the following: change the quantity, change size, remove an item, update the street address or name, and cancel the entire order. Should you need to edit something that is not part of those options, you will need to cancel your entire order and replace it correctly.

Can I modify my order?

Orders typically ship out within 1 Business day (not including weekends or U.S. Holidays) from the day they are placed (applies to standard shipping only). During sale events and peak shipping seasons, it can take up to 5 business days to ship and an additional 1-3 business days for pack kits to assemble and ship. Express shipping will be shipped the same day (M-F) if placed before 10:00 am Pacific Time. Tracking is emailed when the item(s) ship.

What is your shipping policy?

You can return your unused and clean item for a refund, store credit, or a size exchange within 60 days of purchase. KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund, exchange, or credit.


To send in your return, please initiate the return/exchange on our online Returns Portal here. You can select which items you would like to return or exchange for a different size and follow the remaining prompts.
 

If you would like to exchange for a different color or product, first follow the steps in the Return Portal to initiate the return and refund of your item. Next, we would be happy to help you place a new order via phone or email and provide you with free standard shipping on your repurchase order (US only). You will be charged for the new product when it ships. 


Your refund will be issued generally within 5-7 business days from when we receive your return. If you are exchanging your item, the new size item will be mailed out within 5-7 business days of receiving your return provided the inventory is in stock at the time your exchange is processed. *Please note, during peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days*
 

For international return managed by eShopWorld, you can initiate your return for a refund on our eShopWorld Returns Portal here.

What is your return policy?

Refunds and exchanges are currently taking 5-7 business days from when we receive your return to process. If you are exchanging your item, the new size item will be mailed out within this time after receiving your return provided the inventory is in stock at the time your exchange is processed. You can check your return tracking number to verify the delivery date.
 
*Please note, during peak times such as sales and holidays, returns may take longer than normal to process and may be delayed up to 15 business days*

When will my refund be processed? 

For items that have a current restock date, a ETA will be displayed by  the item on our website. If no date is listed, then there is no ETA at  the moment. We highly recommend signing up to be notified when the  product you are looking for is restocked. You can do this by selecting  the color and size of the item you are interested in and selecting the  “Notify Me” option. You will receive an email once it becomes available  on our website.

When will you restock an item? 

Our clothing is very form-fitting with an athletic cut. We highly recommend reviewing the size guide for each product and comparing your measurements to determine which size will work the best. 

When in doubt or between sizes, we recommend sizing up. 

Find Your Fit Size Guide: https://www.kuiu.com/pages/find-your-fit

How is your sizing?

Please allow 2-3 business days for your order to ship out with standard shipping. Express orders will ship on the same day if placed before 10:00 AM Pacific Time (M-F).

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