Shipping & Delivery
When will I receive my order?
Orders typically ship out within 1 Business day (not including weekends or U.S. Holidays) from the day they are placed (applies to standard shipping only). During sale events and peak shipping seasons, it can take up to 5 business days to ship plus a
What shipping methods do you offer?
Standard shipping, normally 5-7 business days for arrival. We also offer Rush Shipping and Express for orders shipped in the U.S. Estimated Delivery Dates for those methods will be presented at Checkout. Please note, AK and HI do not have an express
I still haven’t received my order! What should I do?
If you've yet to receive your order, we recommend you first check your tracking information to confirm whether your order is outside of the estimated delivery window for the selected shipping method. If you are experiencing any issues with the delive
How do I update my shipping address?
We do our best to process and ship orders as soon as possible, so while we would love to... regrettably we cannot always honor these changes. Requests should be submitted as soon as possible. We recommend calling our service team during business hour
What carrier do you use?
For APO, FPO, DPO & PO Boxes we use USPS. Along with most orders under a 1lb shipping in the continental United States. For physical addresses or anything over a 1lb, we mostly use UPS. We cannot guarantee that every package over 1lb will ship UPS. A
My package shows delivered but I never received it
Before hitting the panic button, let's cover the most common places your package could be. The first step is to check places the carrier may leave your package such as all exterior doors, including the porch, back patio, garage, any bushes, and any a
When do I need to order by to get it by Christmas Eve?
If you choose STANDARD at checkout, you need to order by December 18th at 10 AM Pacific Time. If you choose EXPRESS at checkout, then they need to order by December 19th at 10 AM Pacific Time.