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KUIU

We currently only offer shipping to the below 27 countries: Australia, Austria, Belgium, Bulgaria, Canada, Denmark, Finland, France, Georgia, Germany, Hungary, Ireland, Italy, Kazakhstan, Lithuania, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, and the United Kingdom.&#xA0; At this time, we do not offer direct international shipping outside of these countries. After careful evaluation, we made this decision to reduce complications related to fluctuating exchange rates, customs clearance issues, and delivery reliability that often arise when shipping to a broader range of destinations resulting in the below benefits for our customers. Smoother customer experience: These 27 countries represent regions with the most consistent and dependable outcomes. Customs and tax clarity: A more focused shipping footprint allows us to offer greater transparency around taxes, duties, shipping costs, and final pricing at checkout. Operational efficiency: Managing logistics across a high volume of international destinations had become increasingly complex and unsustainable. If your country is not listed above, we understand this may be disappointing. You are still welcome to shop our site and arrange for shipping to one of our supported countries.

We currently only offer shipping to the below 27 countries:Australia, Austria, Belgium, Bulgaria, Canada, Denmark, Finland, France, Georgia, Germany, Hungary, Ireland, Italy, Kazakhstan, Lithuania, Mexico, Netherlands, New Zealand, Norway, Poland, Po

What countries do you ship to?

Shipping & Delivery

How to place an order?

What payment methods do you accept?

Can I use multiple forms of payments on my order?

Can I finance my order?

I can’t get my order to go through, it keeps giving me an error.

Can I Modify, Add, or Cancel my order?

I have not received my E-Gift card?

I’m Tax Exempt. Can I place an order without being charged sales tax?

Why isn’t my discount code working at checkout?

International Order Tracking

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Are there late fees for Shop Pay Installments?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

What if I make a return on a purchase made through installments with Shop Pay?

Orders

What is your return policy?

How do I make a return/exchange?

Returning / Exchanging a PACK of Items or a SET

How to make a return – ESW and Global-e Orders

How long does it take for my return/exchange to be processed?

Can I make an Exchange?

Can I return or exchange an item that was gifted to me?

Can I make an exchange and a return on the same order?

I am not able to select the item(s) I wish to return on the online returns portal?

Why do I not have the option to exchange for a different color or item?

I did not receive an email with the return label and packing slip after initiating my return?

How do I change my refund method after initiating my return?

How do I return a defective item?

How do I return my item(s) purchased in a KUIU Store?

What happens if the card used to purchase is now closed?

What happens if I return an item that was purchased with an Inner Circle Rewards certificate?

Why did I receive a Gift Certificate for my return?

I requested an exchange, why was I refunded?

Returns & Exchanges

Do you offer pre-order or backorder options?

How does your clothing fit?

What product should I choose?

Products & Sizing

What is the process of a Warranty claim?

If I have a warranty issue, do I have to send the original back?

How do I process a warranty claim if I am outside of the US?

I have a trip coming up and need this item, is there an expedited option?

I didn’t purchase my item directly from KUIU, is it covered?

My item was a gift, is it covered under warranty?

What isn’t covered under warranty?

I ripped my gear, do you have a patch kit?

Warranty

When will I receive my order?

What shipping methods do you offer?

I still haven’t received my order! What should I do?

How do I update my shipping address?

What carrier do you use?

My package shows delivered but I never received it

I cannot access my KUIU account

How do I view my order history?

How do I join the Inner Circle Program?

How is my Inner Circle Status determined?

When do my Inner Circle Points expire?

How do I earn a $50 or $100 KUIU Inner Circle Reward?

How do I apply my $50 or $100 KUIU Inner Circle Reward?

Friend Referral Offer

Accounts & Inner Circle

Do you offer a Guide/Outfitter discount?

Do you have a Military/First Responder discount?

Conservation Direct Program

Do you have a Corporate & Group Sales program discount?

Special Pricing and Programs

What is your Return Policy?

When will my refund or exchange be processed?

What is your Shipping Policy?

When will you restock an item?

Can I modify or cancel my order?

Do You Sell Backpacks?

How do I fit / build / learn about the ICON 6 Modular Pack System

Where is KUIU made?

Do you have any retailers or stores?

How to Wash/Care For KUIU Gear

FAQ's

What countries do you ship to?Updated 3 hours ago