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Orders

How to place an order?

The easiest way to place an order is right here on the KUIU website! We don't sell our products through other retailers or online stores. If you need assistance, we're here to help! Contact Customer Service. If you are shipping to an international ad

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Shop Pay, KUIU Gift Cards, Inner Circle Rewards, and Klarna*. Interested in splitting your purchase into 4 interest-free payments? Find out how to pay later with K

Can I use multiple forms of payments on my order?

We are currently unable to accept multiple credit cards on an order. You can use KUIU gift cards as well as Inner Circle Rewards on a single order and pay any remaining balance with a credit card.

Can I Modify, Add, or Cancel my order?

We are only able to cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the "EDIT ORDER" button on your order confirmation page. If you already closed this page, please call u

Can I finance my order?

We’ve partnered with Klarna to offer instant financing to pay in 4 interest-free installments or monthly payments. Full terms to Pay later in 4 interest-free installments. Full terms of Monthly Financing. Visit Klarna’s FAQ page to find out more abou

I can’t get my order to go through, it keeps giving me an error.

This could be happening for multiple reasons, but they all have an easy solution. The most common reason for an error is due to an incorrect billing address being entered at checkout. Please verify the billing address you have entered matches the add

I’m Tax Exempt. Can I place an order without being charged sales tax?

Please create a KUIU account. Once created, you can email your Tax Exemption Certificate to [email protected] with the request to have your KUIU account set up as tax-exempt. Once approved by our finance department, your account will be tax free, and

Why isn’t my discount code working at checkout?

Here are some common use cases of why your code may not be working: