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Orders

How to place an order?

The easiest way to place an order is right here on the KUIU website! We don't sell our products through other retailers or online stores. If you need assistance, we're here to help! Contact Customer Service. If you are shipping to an international ad

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Shop Pay, KUIU Gift Cards, Inner Circle Rewards, and ShopPay Installments. Please note, if you checkout with a KUIU Gift Card or Visa Gift Card, make sure to hold

Can I use multiple forms of payments on my order?

We are currently unable to accept multiple credit cards on an order. You can use KUIU gift cards as well as Inner Circle Rewards on a single order and pay any remaining balance with a credit card.

Can I Modify, Add, or Cancel my order?

Yes, you can cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the "EDIT ORDER" button on your order confirmation page. If you already closed this page, we can assist you wi

Can I finance my order?

At KUIU we use ShopPay Installments to offer multiple options for purchasing now and paying over time. Please review all of the FAQ's housed in the Installments Section of our Help Center

I can’t get my order to go through, it keeps giving me an error.

This could be happening for multiple reasons, but they all have an easy solution. The most common reason for an error is due to an incorrect billing address being entered at checkout. Please verify the billing address you have entered matches the add

I’m Tax Exempt. Can I place an order without being charged sales tax?

Please create a KUIU account. Once created, you can email your Tax Exemption Certificate to [email protected] with the request to have your KUIU account set up as tax-exempt. Once approved by our finance department, your account will be tax free, and

Why isn’t my discount code working at checkout?

Here are some common use cases of why your code may not be working:

I have not received my E-Gift card?

Please ensure that the recipient has checked their spam/junk folder. If it is still not located, please contact customer service and we would be happy to resend the certificate. If you are having issues opening the link of the certificate, please try