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Mon – Fri, 7:30 AM – 4:00 PM Pacific Time (PT)
Sat – Sun, Closed

KUIU

Yes, you can cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the &quot;EDIT ORDER&quot; button on your order confirmation page. If you already closed this page, we can assist you within the 30 minutes window during business hours by calling us at 800-648-9717.&#xA0;If you&apos;re unable to cancel your order within 30 minutes, please email our Customer Service team at <a id="isPasted" rel="noopener">service@kuiu.com</a>. We&apos;ll do our best to cancel it before it ships, but we can&apos;t guarantee it. Customer Service Hours:&#xA0;<p data-renderer-start-pos="372" style="margin-top: 0.75rem; margin-right: ; margin-bottom: 0px; margin-left: ; padding: 0px; font-size: 14px; line-height: 1.714; font-weight: 400; letter-spacing: -0.005em; color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1-800-648-9717<p data-renderer-start-pos="388" style="margin-top: 0.75rem; margin-right: ; margin-bottom: 0px; margin-left: ; padding: 0px; font-size: 14px; line-height: 1.714; font-weight: 400; letter-spacing: -0.005em; color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Mon - Fri, 7:30am - 4:00pm PT<p data-renderer-start-pos="419" style="margin-top: 0.75rem; margin-right: ; margin-bottom: 0px; margin-left: ; padding: 0px; font-size: 14px; line-height: 1.714; font-weight: 400; letter-spacing: -0.005em; color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sat -&#xA0;Sun, Closed<p data-renderer-start-pos="438" style="margin-top: 0.75rem; margin-right: ; margin-bottom: 0px; margin-left: ; padding: 0px; font-size: 14px; line-height: 1.714; font-weight: 400; letter-spacing: -0.005em; color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p data-renderer-start-pos="441" style="margin-top: 0.75rem; margin-right: ; margin-bottom: 0px; margin-left: ; padding: 0px; font-size: 14px; line-height: 1.714; font-weight: 400; letter-spacing: -0.005em; color: rgb(23, 43, 77); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quot;Droid Sans&quot;, &quot;Helvetica Neue&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note, at this time we only have the option to do the following: change the quantity, change size, remove an item, update the street address or name, and cancel the entire order. Should you need to edit something that is not part of those options, you will need to cancel your entire order and replace it correctly.&#xA0;

Yes, you can cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the "EDIT ORDER" button on your order confirmation page. If you already closed this page, we can assist you wi

Can I Modify, Add, or Cancel my order?

Orders

How to place an order?

What payment methods do you accept?

Can I use multiple forms of payments on my order?

Can I finance my order?

I can’t get my order to go through, it keeps giving me an error.

I’m Tax Exempt. Can I place an order without being charged sales tax?

Why isn’t my discount code working at checkout?

I have not received my E-Gift card?

What is your return policy?

How do I make a return/exchange?

Returning / Exchanging a PACK of Items or a SET

How to make a return – Eshopworld orders

How long does it take for my return/exchange to be processed?

Can I make an Exchange?

Can I return or exchange an item that was gifted to me?

Can I make an exchange and a return on the same order?

I am not able to select the item(s) I wish to return on the online returns portal?

Why do I not have the option to exchange for a different color or item?

I did not receive an email with the return label and packing slip after initiating my return?

How do I change my refund method after initiating my return?

How do I return a defective item?

How do I return my item(s) purchased in the KUIU Showroom in Dixon?

What happens if the card used to purchase is now closed?

What happens if I return an item that was purchased with an Inner Circle Rewards certificate?

Why did I receive a Gift Certificate for my return?

I requested an exchange, why was I refunded?

Returns & Exchanges

Do you offer pre-order or backorder options?

How does your clothing fit?

What product should I choose?

Products & Sizing

What is the process of a Warranty claim?

If I have a warranty issue, do I have to send the original back?

How do I process a warranty claim if I am outside of the US?

I have a trip coming up and need this item, is there an expedited option?

If my replacement item doesn’t fit, can I get a different size?

I didn’t purchase my item directly from KUIU, is it covered?

My item was a gift, is it covered under warranty?

What isn’t covered under warranty?

I ripped my gear, do you have a patch kit?

Warranty

When will I receive my order?

What shipping methods do you offer?

I still haven’t received my order! What should I do?

How do I update my shipping address?

What carrier do you use?

My package shows delivered but I never received it

Shipping & Delivery

I cannot access my KUIU account

How do I view my order history?

How do I join the Inner Circle Program?

How is my Inner Circle Status determined?

When do my Inner Circle Points expire?

How do I earn a $50 or $100 KUIU Inner Circle Reward?

How do I apply my $50 or $100 KUIU Inner Circle Reward?

Friend Referral Offer

Accounts & Inner Circle

Do you offer a Guide/Outfitter discount?

Do you have a Military/First Responder discount?

Conservation Direct Program

Special Pricing and Programs

What is your Return Policy?

When will my refund or exchange be processed?

What is your Shipping Policy?

When will you restock an item?

Can I modify or cancel my order?

Where is KUIU made?

Do you have any retailers or stores?

FAQ's

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Are there late fees?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I buy gift cards with Shop Pay Installments?

What if I make a return on a purchase made through installments with Shop Pay?

Installments - Buy Now Pay Later

Can I Modify, Add, or Cancel my order?Updated 5 months ago