FAQ's
What is your Return Policy?
You may return or exchange your unworn and clean item(s) within 30 days of the purchase date for a refund or size exchange*. Returns/exchanges containing pet hair, stains, or odors cannot be accepted. KUIU Outlet items, Gift Cards, and E-Gift Cards a
When will my refund or exchange be processed?
Once your return is delivered to our warehouse, it is generally processed within 5-7 business days (M-F)* from the day we receive your package. We will then refund you to the chosen payment method if a refund is requested or send you out the new size
What is your Shipping Policy?
Orders typically ship in 1 Business day (not including weekends or U.S. Holidays) from the day they are placed (applies to standard shipping only). During sale events, it can take up to 5 business days to ship out. Express shipping will be shipped th
When will you restock an item?
Like many other companies, we are experiencing issues that do not provide a definite restock date. We highly recommend signing up to be notified when the product you are looking for is restocked. You can do this by selecting the color and size of the
Can I modify or cancel my order?
We are only able to cancel or make some changes within 30 minutes of placing your order. If you need to edit or cancel your order, please click on the "EDIT ORDER" button on your order confirmation page. If you already closed this page, please call u
Do You Sell Backpacks?
Yes. KUIU has a robust lineup of Day Packs to Modular all season Packs. For more information including sizing, application, modularity and more for our Modular Pack System, please visit the comprehensive White-paper Document HERE. For more informatio
How do I fit / build / learn about the ICON 6 Modular Pack System
All of our information about our new ICON 6 Modular Pack System can be found at our white-paper link below. This link includes bookmarked sections that make finding exactly what you need much easier. ICON 6 White-Paper: https://www.kuiu.com/blogs/do-
Where is KUIU made?
KUIU uses a complex global supply chain that is constantly evolving. Design and development take place in the USA while material and manufacturing partners are located globally. Apparel fabrics are primarily sourced from Japan, with cut and sew takin
Do you have any retailers or stores?
To avoid a 40-50% retail markup, KUIU has decided to sell products exclusively online at KUIU.com and through our showroom at headquarters in Dallas, TX, Dixon, CA, Denver, CO, Houston, TX, San Antonio, TX and Tempe, AZ. This direct-to-customer appro
How to Wash/Care For KUIU Gear
The best resources for Washing and/or Caring for KUIU gear can be found in the blog articles below. - How To Wash KUIU Gear. - Off Season Gear Maintenance