What is your return policy?Updated 15 days ago

You can return your unused and clean item for a refund, store credit, or a size exchange within 45 days of purchase. KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund, exchange, or credit.

Please note, sale items may be returned. Outlet items are considered final sale. 

IMPORTANT NOTE:
Items purchased in a "Pack" or "Set" need to be returned in full. We cannot accept partial returns on item Packs or Sets (e.g. Merino Sock 3-PACK, Pro Bino Harness Field Ready SET).  

To send in your return, please initiate the return/exchange on our online Returns Portal. You can select which items you would like to return or exchange for a different size and follow the remaining prompts.

Please note: We can only process exchanges for the same product in a different size. We cannot process exchanges for the same product in a different color, or for an entirely different product.

If you would like to exchange for a different color or product, first follow the steps in the Returns Portal to initiate the return and refund of your item. Next, we would be happy to help you place a new order via phone or email and provide you with free standard shipping on your repurchase order (US only). You will be charged for the new product when it ships. Once we receive your returned product, we will process your refund generally within 5-7 business days*.

Your refund will be issued generally within 5-7 business days* from when we receive your return. If you are exchanging your item, the new size item will be mailed out within 5-7 business days* of receiving your return provided the inventory is in stock at the time your exchange is processed. 

*Please Note:  During peak times such as sales and holidays, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.*

For international return managed by eShopWorld, you can initiate your return for a refund on our eShopWorld Returns Portal.