You can return your unused and clean item for a refund, store credit, or a size exchange within 60 days of purchase. KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sale and not eligible for a refund, exchange, or credit. IMPORTANT NOTE:Ite
We are able to accept returns within 60 days of your original purchase date for a refund or size exchange* if the item is unworn and clean with original tags. All outlet sales, gift cards and e-gift cards are final and not eligible for return, exchan
Ordered a PACK of Items? (ex: Ultra Merino Crew Sock 3-Pair PACK) You can return this for a refund or you can exchange it for a new size. When returning or exchanging, you must return the entire Pack. We cannot accept partial returns on item Packs at
For any returns managed by eShopWorld, please visit our eShopWorld online returns portal. You will need your order number that was provided to you at the time of purchase and in your confirmation email, and the email address you provided during your
Returns and size exchanges are typically processed within 5-7 business days after the package is received at our warehouse. If you are doing a size exchange, the new item will be mailed out to you 5-7 business days after receiving the return provided
We are able to process a size exchange within 60 days* of the purchase for a different size of the purchased item for most items, based on availability at the time of processing at our warehouse. The item being returned must be unworn and clean. Plea
Yes. You can return your gifted item for a refund to a KUIU store credit or exchange it for a different size in the same item as long as the item falls under our Return Policy. To start your gift return or size exchange, visit our Returns Portal here
Yes. When you initiate your return on the returns portal, you can select return or exchange for each item you need to send back. To initiate your return, visit our Returns Portal here. Please note: We can only process exchanges for the same product i
If the items are greyed out or unable to be selected, they are not eligible for a return or an exchange. This may be because the order is outside of our 60-day* return policy, or the item is an outlet item that is final sale. It will also be greyed o
At this time, we are only able to offer size exchanges on most items. If you wish to return your item(s) for a different color or a different item, please follow the return procedures under “How do I make a return”. We can honor free standard shippin
If you initiated your return/exchange through our returns portal and did not receive an email with the return shipping label, (if you chose UPS), and packing slip, please start by checking your spam or junk folder. If you still have not received it,
If you would like to change the method of your refund and you have not sent back your return yet, you can cancel the return by going to the Returns Portal and entering your order number and shipping zip code as you did when initiating the return. The
If you received a defective or damaged item in your order, please complete the warranty form.
As long as your return falls under our Return Policy, you can return your item(s) back to our store in person or you can mail your return back with a copy of your receipt, your name and phone # to our KUIU Showroom:. Attn: KUIU Showroom1920 N Lincoln
At this time, we are only able to issue a refund to the credit card used on the original order. This is the standard process for online refunds and your bank or financial institution will route the funds to you as soon as they process your credit. If
If you return an item purchased with an Inner Circle rewards certificate, it will be returned as points to your account in the applicable amount.
Refunds are issued to the original form of payment used to purchase unless you selected the option to refund to a KUIU Gift Card when initiating a return or initiated it as a Gift Return. If you selected a refund to the original payment and still rec
If you initiated a size exchange on an item and were refunded instead, it may be because the item you requested in exchange was no longer in stock at the time your return was processed.